Not the quality you would expect from a bag that costs more than 2.5k. The brand name is falling apart, there is pulling on the bag strap and the chain hook are actually different shades is gold. After getting in touch on Instagram also u don’t hear back from them about the quality issue u are facing. An extremely disappointing experience. This bag is less than a year old and has been used for 3 trips only. Mind u it’s not my daily use bag
The Valeria
Step out in style with this elegant and versatile shoulder bag, thoughtfully designed to combine practicality with a modern aesthetic. The bag features a durable and smooth zipper closure, ensuring your belongings are securely stored while still being easily accessible. Its double-handle design not only adds to its sophisticated charm but also provides excellent support and comfort, making it perfect for daily errands, work, or casual outings.
What sets this bag apart are the two dedicated coin pockets, strategically placed to offer a convenient solution for organizing your small essentials like coins, keys, or even earbuds. These pockets are designed to keep your tiny valuables within reach without cluttering the main compartment.
Your 100% satisfaction is important for us. We offer a 7-days Return, which means you have 7 days after receipt of your order.
For a successful return, your item must be in the same condition that you received it, unworn or unused, with tags, dust bag and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return procedure simply Contact us: thestoemp1@gmail.com or Chat with us.
Cancellation Policy
1. THESTO does not encourage cancellation of order once placed. However, the following considerations shall be taken into account.
2. A customer places the same order more than once for the same product and same quantity within a span 24 hours.
3. Cancellation shall be considered only if the request is made within 12 hours of placing the order. However, the cancellation request will not be entertained if the orders are already shipped.
Exchange Policy
THESTO does not encourage and offer exchange service of any products.
Refund
The refund will be processed for the canceled and received damaged orders only and the shipping charges will be borne by the customer.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly and if the order was C.O.D. Kindly mention Bank Details in the Return Request.
Refunds shall be processed within 21 working days from the date of refund confirmation.

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